Hello Retoucher, a distinguished photo editing and retouching service provider based in Gaibandha, Bangladesh, has been catering to clients’ photo editing needs with excellence and dedication since 2015. With a commitment to delivering top-notch services and exceptional customer support, Hello Retoucher has established itself as a reputable name in the industry.

Payment Options and Terms

At Hello Retoucher, clients have the convenience of choosing from various payment methods, including PayPal, checkout, cards, and bank transfers or wire transfers. The company’s payment and refund policies are designed to ensure transparency and protect the interests of its clients.

Refund Eligibility:

  • Refunds are applicable only to paid services provided by helloretoucher.com.
  • Requests for refunds must be made within 7 days of the purchase date for services that have not been delivered or completed.
  • Refunds will not be issued for services that have been delivered and accepted by the customer.

Refund Process:

To request a refund:

  • Contact our customer support team via email at [[email protected]] or through the contact form on our website.
  • Provide your order details of the service purchased and a clear explanation for the refund request.
  • We may require additional information or evidence to assess the validity of the refund request.
  • Approved refunds will be processed using the original payment method within 120 days.

Non-Refundable Services:

Certain circumstances where refunds may not be available include:

  • Completed and accepted services.
  • Services purchased during promotional offers or special discounts.
  • Services older than 7 days.
  • Services where necessary information or documents were not provided for completion.

Service Modifications:

If you need to modify a service after purchase, contact our customer support team promptly. Additional charges may apply based on the extent of modifications.

Dispute Resolution:

If you disagree with our refund decision, contact our customer support team to escalate the issue. We aim to resolve disputes fairly and promptly.

Changes to the Refund Policy:

helloretoucher.com reserves the right to update this policy without prior notice. Please review the policy periodically for any changes.

For any questions or concerns regarding our refund policy, reach out to our customer support team at [[email protected]].

Client-Centric Approach

Hello Retoucher remains committed to safeguarding its clients’ interests and ensuring their satisfaction. The company is dedicated to collaborating with customers on refunds or replacements, even in cases where they may be dissatisfied with the services provided.

With a focus on transparency, client protection, and mutual cooperation, Hello Retoucher upholds its commitment to delivering quality services and maintaining trust with its valued clientele.